Privacy policy

PRIVACY POLICY

Hania Studio ("we", "us", "our") operates haniastudio.com and all related content, features, products and services (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase, or communicate with us, including through WhatsApp, email and social media.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the handling of your personal information.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

- Contact details: name, billing and shipping address, phone number (including WhatsApp number) and email address.
- Order and payment details: items purchased, order history, payment method and transaction confirmations. Card payments are processed securely by our payment providers; we do not store your full card details.
- Account information: login details, preferences and saved items, if you create an account.
- Communications: messages you send us via WhatsApp, email, Instagram, Facebook or our contact form, including sizing or measurement details you choose to share.
- Device and usage information: IP address, browser type, device information, pages viewed and how you interact with our website, collected through cookies and similar technologies.

2. HOW WE COLLECT IT

- Directly from you, when you place an order, create an account, sign up for updates, or contact us.
- Automatically, through cookies, pixels and similar technologies when you browse our website.
- From service providers and partners, such as Shopify, payment processors, courier companies, and advertising platforms (e.g. Meta).

3. HOW WE USE YOUR INFORMATION

- To process and deliver your orders, including payments, shipping, tracking updates, returns and exchanges.
- To provide customer support and respond to your questions.
- To send order and delivery updates via email, SMS or WhatsApp.
- Marketing: where you have opted in, to send you new collection launches, offers and updates by email, SMS or WhatsApp. You can opt out at any time (see Section 7).
- Advertising: to show you relevant ads on platforms such as Facebook and Instagram, based on your activity on our website.
- To improve our website, products and shopping experience.
- To prevent fraud, keep our Services secure, and comply with legal obligations.

4. COOKIES AND TRACKING

We use cookies and similar technologies (including the Meta Pixel) to keep our website working, remember your cart and preferences, understand how visitors use our website, and measure and personalise our advertising. You can control or disable cookies through your browser settings and, where available, our cookie banner. Disabling some cookies may affect how the website works.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share it only where needed, with:

- Shopify, which hosts our store and processes data to provide the Services.
- Payment providers, to process your payments securely.
- Courier and shipping partners, to deliver your orders in Pakistan and internationally.
- Messaging providers (including our WhatsApp Business solution provider), to send order updates and, where you have opted in, marketing messages.
- Advertising and analytics partners (such as Meta and Google), to measure and personalise ads.
- Authorities or other parties, where required by law, or